Our clients desire to solve a number of issues and improve various business processes as a result of the ServiceNow implementation. In order to achieve these various goals TEAM2 proposes a phased approach in the spirit of “crawl, walk, run”. ServiceNow projects differ from typical IT technology projects in the following ways:
Given TEAM2’s deep knowledge of the best practices in ServiceNow environments across industries, we have crafted a solution which meets our client’s desired Development profile. Here you will find a description of our Virtual Development Services (VDS) along with our standard support package, TEAM2-Care, which we have bundled together to form every customer’s engagement. VDS provides a flexible but fixed fee engagement based on our client’s expected activities.
This first phase with a fixed fee will concentrate on the establishment of foundational services which may include the following:
Managed Development – DevOps for ServiceNow :
TEAM2 has built a sophisticated global delivery model with multiple tiers of delivery to maximize value and minimize response time. A true managed service, our clients, no matter the size of contract are covered by a team of Certified ServiceNow Administrators and Developers who cross train to understand your specific environment.
TEAM2 recommends a contract structure that corresponds to the deployment method used; a fixed price for Phase1 and a small recurring development/admin engagement to execute subsequent phases via a continuous development or DevOps methodology. The added benefit to our clients is that TEAM2 will bundle a 24×7 administration service to maintain and manage the production system while we continue to develop and deploy new features.